Job Objective:

To be responsible for client acquisition and client relationship management for 3EA in the industry and also implement strategies to increase the customer reach of 3EA.

Role and Responsibilities

• Build relationships with key employees among customers and assist internal team for client acquisition
• Take initiative to establish and maintaining long term relationships with key consumers, potential consumers, and key strategic partners within the business’s market
• Spearhead the department’s strategy development initiatives, ensuring that they remain consistent with the business’s overall strategy
• Explore new sources of revenue generations i.e. business expansions through market penetration
• Play a major role in leading, designing, and implementing the business’s development activities and corporate branding in order to increase revenue and gross profit
• Conducting business analysis, performance analysis, competitive analysis and also track and review actual lead results, weighting them against the set targets and business KPIs
• Advise clients on creating profitable processes and ensure both the company and clients adhere to contract terms
• Schedule regular meetings with customers to ensure customer satisfaction standards are maintained
• Act as point of contact for complaints and escalate issues as appropriate
• Follow revenue targets and work diligently to meet them
• Collaborate with internal teams to address customers’ needs
• Review and update Management Information System periodically

Qualifications and Education Requirements

The successful candidate will possess a bachelor’s degree with a master’s degree i.e. MBA in marketing from a premier business institute. This individual will have a minimum of 5 to 10 years of progressively greater experience in Sales, Marketing or Business Development of a company in Social Sector, NGO & Micro-finance industry. The candidate needs to have strong experiential knowledge on Client Acquisition and Client Relationship Management for meeting business expansion targets. In addition, the candidate will be a charismatic and creative leader who has demonstrated success in being the leader of handling key client accounts.

Preferred Skills

• Competent leader skilled at listening to customers, management and staff, assessing situations, defining strategy, and executing a plan to achieve goals
• Take initiatives to mentor key personnel in the department, ensuring their constant professional growth, and assisting them in execution of their duties where necessary
• Demonstrate consistent activity disciplines to maximize new business development, and assure perpetual pipeline growth
• Clearly demonstrate problem-solving capacity and the ability to be timely and responsive
• Experience leading complex negotiations to ensure profitable growth. Leads by example; passionate and committed to being in front of clients
• Outstanding written and verbal communication skills; interpersonal/relationship building; and planning and project management

Contact Details:

Location: Lucknow / Mumbai

Subject Line: Job Application for Social Sector, NGO and Micro-finance Consultant